FAQs

How can I help my athlete get the most out of KEEN?

Make sure your athlete arrives on time and is wearing comfortable play clothes. Introduce yourself to his or her coaches and let them know how your athlete is feeling that day. When you pick up your athlete, thank the coaches and find out how the session went.

What should I do if my athlete will be absent?

Call KEEN at 312-876-2535 or email info@keenchicago.org. It’s important for us to know if your athlete will be absent, so we can coordinate our volunteer assignments. Please call us, even if your call is at the very beginning of the session! For more information, see our Attendance Policy.

 What emergency contact information do I need to provide?

It’s vital that we be able to get in touch with you or someone you trust in case of emergency. We also need information on the medication your child is currently taking. Please make sure that our Emergency Contact Form with your athlete’s information is up-to-date.

How will I know if KEEN is cancelled because of inclement weather on the day of the session?

If a KEEN session is cancelled do to inclement weather, it will be posted on the website. You also can call the KEEN Hotline at 312-876-2535 for information about closings. The hotline will be updated by 12 Noon on the day of a session.

How can I become more involved in KEEN?

Parent involvement is a critical component of KEEN. We need parent input for our Newsletter, and welcome ideas for parent information sharing and support. We also welcome parent input for program development, etc. For more information, call 312-876-2535 or email info@keenchicago.org.